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What sort of machine is it?
We partnered up with De'Longhi to find a machine that makes awesome coffee at home, and isn't overly complicated. The De'Longhi La Specialista is an all-in-one grinding, brewing and steaming solution, giving you freshly ground beans on demand, and the perfect extraction for your espresso, long black, flat white, latte, cappuccino, piccolo, macchiato .... or any milk-based coffee you like to drink, with an easy-to-use steam wand. We've tested it out and it has our tick of approval for a great home espresso experience.
WHY IS THERE A $75 DEPOSIT FOR THE MEMBERSHIP?
As part of this awesome package, we are shipping you a premium home espresso machine - so hopefully you can understand the need for some security! If you return your machine before 12 months, your deposit will be retained to cover a cleaning fee, however if you stay for 12 months it will be refunded - and you'll own the coffee machine, too.
Who owns the machine?
For the first 12 months we own the coffee machine however after 12 months we will sign the title over to you for $1 and you’ll get your full membership deposit back, no strings attached. If well-cared for, your machine should give you years more of great espresso - however if you're looking to upgrade we can facilitate that with our latest machine & ongoing subscription. (Just like a phone plan, remember?)
What's in The Espresso Club™ Welcome Pack?
Everything you need to get started, including your first delivery of coffee + a little extra to season the grinder, a reusable cup, a counter knock box (an absolute essential!) and a Welcome Letter with membership details.
WHEN WILL I BE BILLED FOR MY WEEKLY MEMBERSHIP?
You’ll be charged your first weekly fee on your date of purchase, then we’ll give you 10 days to receive your equipment and get settled in, before we commence your weekly billing.
HOW MUCH COFFEE DO I NEED?
750g of beans will make you just over 2 cups a day, which is the average amount a household of 2-3 coffee drinkers goes through. If, like us, you can happily smash 3-4 cups of coffee a day, you may want to look at 1kg - or, if you're anticipating a lower consumption 500g. The good news is you can change your quantity at any stage throughout your membership (and we'll adjust your fee accordingly) as you get to know your coffee needs better.
Can I pause my subscription? What if I go away?
Of course! We love holidays! After 3 months you'll be able to pause your payments and deliveries once for up to 4 weeks - perfect if you're taking a holiday. Before 6 months, you can still pause your deliveries, however, please note your payments will still be deducted on a monthly basis until the end of your membership (unless you choose to leave early - see below). The coffee deliveries will be paused and delivered after the end of your membership.
Can I change or add to my coffee deliveries?
We've created a unique and premium specialty blend for home espresso extraction, which will form the base of your subscription. You're welcome to add extras and new things to try other coffees - and don’t forget to use your membership discount to buy all your other favourites items online such as chocolate or chai.
Can I cancel before 12 months and give back the machine?
You certainly can. If you’re not happy with the performance of your machine and coffee, you can return with no further obligations. However, if you are happy with it (and we think you will be!) and stay on for a full 12 months, the machine is yours.
How do I get my machine serviced?
We will provide you with a 24-hour support contact for any troubleshooting issues, and of course you will be fully covered by the 2 Year Manufacturer's Warranty. No regular servicing will be required; we'll provide you with tips & advice to keep your machine in perfect working order.
I already have an espresso machine at home but I'd like to be part of the Club - can I purchase the Gold Membership?
For now, the Gold Membership is exclusive to The Espresso Club™ but stay tuned for new Membership packages coming soon... and if you'd like to get a coffee subscription, check out our subscription coffees.
DO YOU HAVE A POD SUBSCRIPTION?
No, The Espresso Club™ is all about helping you to makin great quality espresso at home from premium, whole bean coffee. We encourage you to give it a go!