Orders, including freshly roasted coffee, are typically packed and sent out from our Melbourne roastery on the following business day. 

Typical standard shipping times are:

• Melbourne next day
• Sydney & Canberra 1-2 days
• Brisbane, Adelaide & Hobart 2-3 days
• Perth & Darwin 4-6 days

Add 1-2 days for regional areas in each state and territory.

Once your order is placed, you will receive a separate email containing a tracking link. This link will allow you to monitor your order's progress from our roastery to your doorstep.

If you've made an error in your order, please contact us at hello@industrybeans.com with your order number and the correct product details before 7am on the following business day. While we will do our best to accommodate changes, we cannot guarantee that modifications can always be made.

We do not accept returns or exchanges for change-of-mind purchases of items from our online store or cafes. If you have received the incorrect product or if it was delivered damaged, please reach out to us at hello@industrybeans.com, and we will promptly arrange for a replacement. All brewing equipment is covered by the manufacturer's warranty. If a product is found to be faulty, we will provide a replacement in accordance with the terms of the manufacturer's warranty.

Once your order has been shipped, you'll receive an email containing tracking information and an estimated delivery date. While we strive for timely delivery, unforeseen circumstances may occasionally cause delays. If your order surpasses the estimated delivery date, kindly allow for additional time:

• 2 business days for Express Domestic
• 5 business days for Standard Domestic
• 5-7 business days for International orders.

Should your order extend beyond these extended delivery windows, please don't hesitate to reach out to us at hello@industrybeans.com, and we'll look into it.

We do! Some items are only available at select stores - to see if your item is available for collection at your nearest location, head to the product page to see the available pick up locations.

If your item isn't available, let us know and we can provide a postage estimate.

We take bookings at our Fitzroy, Newstead and Chadstone venues. For groups of 8 and under at Fitzroy, 10 and under at Chadstone and 12 and under for Newstead, head to our venues page to make a booking.

All of our cafes also welcome walk-ins every day of the week.

For large groups, please feel free to call the cafe directly to check availability. Let us know the date you’re planning for, how many people, and what time of day you’d like to book for, and our team can assist you.

Our cafe phone numbers are:
Fitzroy - 03 9417 1034
Chadstone - 03 9088 5549
Newstead - 07 3180 1190

All of our cafes have a selection of coffee to purchase for home, with our Fitzroy, Newstead, Chadstone and York St. cafes also carrying a range of brewing equipment and accessories. If you're looking for something specific, head to the product page to see in-store Click & Collect availability.

If you need help with your app account, you can head to the Support section in The App and submit an enquiry or email us directly at app@industrybeans.com and let us know how we can help.

We cater to a range of events, small and large - whether you’re looking to host a group brunch, a cocktail party or a wedding, we can accommodate most types of events.

Our venues offer varying capacities to accommodate your event needs. At Chadstone, we can host up to 150 guests standing or 100 seated. In Newstead, our venue accommodates up to 200 standing or 120 seated guests. In Fitzroy, we can accommodate 120 standing or 80 seated guests.

Yes, we provide catering for events held at our venue and also offer a range of catering packages for events held offsite.

Yes, we encourage you to schedule in a site visit and tour with our team before booking your event.

Yes we have facilities for audio visual presentations for corporate groups and as well as playing music for events. We can also put you in touch with local AV hire companies who can provide projectors, speakers and microphones and more!

Yes, our Newstead, Chadstone and Fitzroy venues are Wheelchair accessible and have accessible bathrooms available.

Yes, take a look at our functions packages for indicative pricing and when you’re ready, reach out with more details and we can provide a personalised proposal.

Yes, you can!

Yes, we'd love to partner with you! Check out our wholesale coffee supply offering, and send through an enquiry if you'd like to learn more.

We would love to hear from you about Industry Beans for your venue! Please submit an enquiry and one of our Wholesale account managers will contact you to see how we can work together.