The Espresso Club Terms and Conditions

Please read these Terms and Conditions carefully before signing up to join the Industry Beans Espresso Club Subscription.

Espresso Club Subscription Terms and Conditions

Membership in the Industry Beans Espresso Club Subscription (Espresso Club Subscription) is made available by Industry Beans (Wholesale) Pty Ltd ACN 611 650 492 (Industry Beans, we, us or our). By signing up to join the Espresso Club Subscription, you agree to be bound by these Terms, and you warrant to us that you are at least 18 years of age, that you are resident in Australia, that you are legally capable of entering into binding contracts, and that you will access the Espresso Club Subscription and its benefits for personal use only. If any of these is not true, or you do not agree to the Terms, you should not sign up to join the Espresso Club Subscription. Only one Espresso Club Subscription membership is available per person or household.

1. Account registration

(a) You can apply for an Espresso Club Subscription by creating an account on our website located at www.industrybeans.com (Site) and providing certain information about yourself, and agreeing to be bound by the Terms. By doing so, you are making an offer to us to purchase an Espresso Club Subscription. Please note that we are not required to accept your offer, and we reserve the right to refuse any subscription offers in our sole discretion.

(b) Espresso Club Subscription membership is only available to Australian residents who are at least 18 years of age, have a valid Australian or State Government issued ID and legally capable of entering into binding contracts.

(c) If you create an account, you will be asked to create a password. You are responsible for all activity on your account and you must keep your password confidential and secure from any unauthorised use.

(d) You must immediately notify us of any unauthorised use on your account, and you must take immediate steps to re-secure your account in the event of unauthorised access or use.

(e) You agree to provide current, complete and accurate account information, including information to verify your identity, and that you will promptly update your information so that we can maintain and manage your Espresso Club Subscription, and contact you as needed.

2. Applicant declaration and consent

(a) You agree that Industry Beans may use the information that you provide us in your offer, to check any available credit reporting bodies' and debt collection databases to identify any potential outstanding debts you may have with other parties and to determine your credit worthiness. Our Privacy Policy contains more information about how we collect, use, disclose, store and otherwise handle your personal information. Our Privacy Policy can be found here: https://industrybeans.com/pages/privacy

(b) You agree that we may retain the information that you provide to us in accordance with our Privacy Policy, and that we may disclose such information to debt collection agencies for the purposes of debt collection in the event of your payment default.

(c) To the extent permitted by the Privacy Act 1988 (Cth) (Privacy Act), Industry Beans may disclose personal information to credit reporting bodies for purposes such as those described in our Privacy Policy, including notifying them of an inquiry being made by Industry Beans for the purpose of assessing whether or not to approve your application, or of a failure to meet payment obligations or a serious credit infringement. Where the information is default information, Industry Beans will not disclose that information to a credit reporting body without first having given you written notice of its intention to disclose this information and allowing a further at least 14 days to pass.

(d) A credit reporting body may include information provided by Industry Beans in reports provided to credit providers to assist those credit providers to assess your creditworthiness. Each of these credit reporting bodies is required to have a policy about how it manages credit-related personal information. These policies are available on their websites for your review.

(e) If you believe on reasonable grounds that you have been or are likely to be a victim of fraud, including identity theft, you can request that a credit reporting body place a ban on your consumer credit report to prevent them from being able to use or disclose the information as part of a credit check for a period of 21 days (ban period). The ban period may be extended to allow further investigation.

(f) Where a credit reporting body issues a credit report to Industry Beans that names you, you authorise Industry Beans in accordance with section 21J or section 21K of the Privacy Act (as the case may be), to give to, and obtain from any credit providers named in that credit report, information about you, including credit eligibility information and information relating to your credit worthiness, credit standing, credit history or credit capacity, and other information that credit providers are allowed to give to, or receive from, each other under the Privacy Act.

(g) By making an offer to purchase an Espresso Club Subscription from Industry Beans, you: (i) acknowledge and confirm to Industry Beans that the information contained in, and accompanying, your offer is true, correct and complete and given in support of your offer; (ii) acknowledge to Industry Beans that you understand and consent to all matters as set out in the offer; and (iii) acknowledge and agree that Industry Beans can make use of any personal and credit information you disclose during the course of your relationship with Industry Beans as described in our Privacy Policy.

3. Signing up

(a) By signing up to Espresso Club Subscription, you are offering to purchase an Espresso Club Subscription membership in accordance with our Terms. We are not required to accept your offer, and we can refuse any subscription offers in our discretion. Any sign up requests are also subject to eligibility and availability, and any Espresso Club Subscription is subject to our confirmation.

(b) Your Espresso Club Subscription may be for: (i) personal, domestic use, in which case the benefits of the Espresso Club Subscription must not be used in a business or for business purposes; or (ii) commercial use, in which case the benefits of the Espresso Club Subscription may only be used in the business specified in your membership.

(c) We may, but we are not obliged to: (i) refuse any sign up request that appears to be made by or on behalf of a dealer, a reseller or a distributor, or is otherwise not for personal use; (ii) refuse any sign up request that appears to be in breach of our Terms or any law; (iii) refuse any sign up request that appears to be made by a person who has previously been in breach of our Terms (or on their behalf); (iv) refuse any sign up request that appears to be made by a person who is listed in any available debt collection databases or (in our sole discretion and determination) whose credit status suggests a credit risk; (v) refuse any sign up request that appears to be made by or on behalf of a person whose offer to purchase an Espresso Club Subscription has previously been rejected by us; (vi) refuse any sign up request that appears to be fraudulent, abusive, or illegal; (vii) refuse any sign up request that we believe is likely to bring our business into disrepute or otherwise poses a risk to our business; (viii) limit the sign ups in relation to any person, address, geographic region or jurisdiction; or (ix) discontinue any part of the Espresso Club Subscription. We can exercise these rights on a case-by-case basis and in our sole discretion. This can include sign up requests that appear to be placed by or under the same customer account, the same or similar name(s), the same credit card, the same credit card holder, and/or orders or sign up requests that use the same billing and/or shipping address, or in other circumstances that may suggest a breach of these Terms or any law, or if a membership with any of those attributes was previously cancelled or suspended (including for a default), or if the details provided in the sign up request appear to match those of details showing outstanding debts to third parties. We will notify you if we decide to refuse your offer to purchase an Espresso Club Subscription for any reason, and we will refund to your original payment method any payments that we have received from you in relation to that offer. If you have any questions or concerns regarding the refusal of your offer, please reach out to our team via espresso.club@industrybeans.com.

4. Term

(a) Unless we have previously notified you that we do not accept your sign up request for any reason, or you have already cancelled your sign up request in accordance with these Terms, our acceptance of your sign up request and the formation of a contract between you and us occurs when the following happens: (i) we approve your first payment of the Subscription Fee and payment of the Security Deposit; and (ii) we, or our payment processor, debits your account and the funds have cleared.

(b) The term of the Espresso Club Subscription is 12 months (Term) from the date in clause 4(a). After the initial Term expires: (i) the ownership of the Machine (as defined below) will automatically pass to you in exchange for a $1 transfer fee; and (ii) your current Espresso Club Subscription will automatically renew on an ongoing basis, on receipt of the Renewal Fee (as defined below), applicable to your Espresso Club Subscription specified on the Site, unless either you or we notify the other party at least 30 days prior to the end of the initial Term of the intention not to renew.

5. Inclusions

(a) During the Initial Term, you will receive: (i) access to a home espresso machine selected by you at checkout (Machine); (ii) an order of Industry Beans coffee beans (as applicable to the Espresso Club Subscription category selected by you) every four (4) weeks; (iii) complimentary Industry Beans Gold Membership, as described on our Site; and (iv) access to training videos and content, as described on our site.

(b) If you elect to continue with your Espresso Club Subscription after the Initial Term, you will automatically be moved to a coffee-only plan as described on our site and receive; (i) an order of Industry Beans coffee beans (as applicable to the Espresso Club Subscription category selected by you) every four (4) weeks; (ii) complimentary Industry Beans Gold Membership, as described on our Site; (ii) ongoing service support from us; and (iv) access to training videos and content, as described on our site.

(c) There are different Espresso Club Subscription categories, each with a slightly different cost. Each Espresso Club Subscription category has the same inclusions, with the exception of the size of the order of Industry Beans coffee beans that you will receive. You can change your selected Espresso Club Subscription category at any time on your account. If you change your subscription after a four (4)-week delivery cycle has commenced, the change will be effective from the start of the following delivery cycle.

(d) You can also choose to upgrade to add-on other products or services for additional fees.

(e) Any promotional offers and discounts offered under the Espresso Club Subscription are as stated, and cannot be combined with other promotional offers or discounts.

6. Security Deposit

(a) Industry Beans requires you to pay a security deposit (Security Deposit) as shown on our Site before we can arrange for the delivery of the Machine. This Security Deposit will be a security for your performance of your obligations under these Terms.

(b) If the Term of your Espresso Club Subscription expires, we will return the Security Deposit to you (less any amounts due and owing to Industry Beans or that we are entitled to deduct under these Terms).

(c) Our return of the Security Deposit (or any part of it) to you is not a waiver by us of any of our rights, if you have breached these Terms.

7. Pricing and Payment

(a) The fee applicable to the Espresso Club Subscription category selected by you (Subscription Fee) is shown on our Site (including GST (if any)).

(b) You agree to keep your selected payment method up to date on your account throughout the Term.

(c) Your financial services provider or the payment processor may charge administration fees or other charges on the Subscription Fee, on purchases of any products from our Site, and on any refunds that we provide in accordance with these Terms. We are not responsible or liable for any such fees or charges.

(d) During the Term, your account will be charged for the Subscription Fee each week in advance, regardless of clause 8.

(e) If for any reason your card issuer declines your payment for your Subscription Fee when due, you are liable for all resulting fees and expenses we incur, in addition to the declined Subscription Fee. If the Subscription Fee or these other amounts remain outstanding: (i) we will send you an automated email and/or text message to your nominated email address or phone number, and we will reattempt payment of your Subscription Fee and other amounts each day until successful for 7 days. Any outstanding balance will be carried forward to the next payment so that next payment will be for the previous and current week; and (ii) if payment remains unsuccessful, after 7 days when the further payment is due, we will send you an automated email and/or text message providing you with options to either pay for the Machine or return the Machine to us in good order and repair, or allow us to collect it, at your cost, within 48 hours. If the amounts due remain outstanding after the above attempts, we reserve the right to recover the amounts due and the Machine (or an amount equivalent to the value of the Machine). We also reserve the right to send the outstanding amounts due to a third party debt collection agency to recover the those amounts and the Machine (or an amount equivalent to the value of the Machine) on our behalf, and you will be liable for further fees and charges that we may incur in recovering amounts due and the Machine (or an amount equivalent to the value of the Machine) from you. You can read more about our recovery process in our FAQs found here: https://industrybeans.com/pages/espresso-club-subscription.

8. Delivery

(a) We will deliver: (i) the Machine to you on receipt of the first weekly payment of the Subscription Fee; (ii) coffee beans automatically at the frequency and quantity as set out in clause 5; and (iii) a welcome pack, as described on our website with your first coffee bean order.

(b) If any product is not in stock at the time of delivery, we will offer you the following options: (i) we can deliver the remaining products to you and deliver the unavailable product when it comes back into stock; (ii) we can supply an agreed substitute product; or (iii) we can grant you a credit equal to the cost of the unavailable product.

(c) You may ask us to pause the delivery of coffee beans for a continuous period of up to 60 days at any time by giving us a written notice at least 7 days prior to the estimated despatch date. You agree that the pause will temporarily suspend the Term on the effective date of the pause, and the Term will recommence on the earlier of: (i) the end of the period of 60 days from the effective date of the pause; or (ii) the date you notify us to recommence the delivery of coffee beans in accordance with your selected Espresso Club Subscription category. You cannot pause the delivery of coffee beans in relation to any membership for more than 60 days. To avoid doubt, during the period of the pause in delivery, you acknowledge and agree that we will continue to charge you the Subscription Fee.

(d) We use third party couriers or postal services to perform our deliveries. The couriers and postal services are not our agents. While we aim to deliver our products to you within the estimated delivery times, we cannot guarantee that our products will be delivered within those timeframes. If your delivery has not arrived by the estimated delivery time, please contact us to discuss the next steps.

(e) You must arrange for our products to be accepted on delivery by you or an authorised person who is 18 years or older. If delivery is delayed due to your unavailability or refusal to accept our products (or if you do not accept delivery of our products within two (2) weeks of our first delivery attempt), we may: (i) charge you for storage fees up until the date of successful delivery; or (ii) cancel your Espresso Club Subscription (in which case we will refund you the fees paid for our products, excluding delivery and handling fees which are non-refundable).

9. Changeover

(a) You may request to change the Machine on your Espresso Club Subscription (Changeover) at any time by giving us at least 14 days' prior written notice.

(b) If we agree to the Changeover, you will: (i) pay us a fee of $150 (Changeover Fee); and (ii) return the Machine to our closest nominated location, or allow us to collect it, at your cost. The Machine must be clean and in good order and repair.

(c) On our receipt of the Changeover Fee and the Machine (clean and in good order and repair), your existing Espresso Club Subscription will be deemed to be cancelled, and a new Espresso Club Subscription with the new Machine will be deemed to commence on the date that we deliver the New Machine to you.

10. Risk and title

(a) You acknowledge and agree that: (i) Industry Beans will retain ownership of the Machine during the Term, and Industry Beans may register its security interest over the Machine on the Personal Property Securities Register in accordance with the Personal Property Securities Act 2009 (Cth); and (ii) ownership of the coffee beans will pass to you once we receive clear payment of the Subscription Fees payable for the four (4) weeks immediately preceding the delivery of the coffee beans.

(b) Risk of loss or damage to the products passes to you once they have left our warehouse.

11.1. Care and Maintenance of Machine

(a) You will: (i) keep the Machine clean and only use it in accordance with the manufacturer's instructions; and (iii) keep the Machine at the address nominated in your account.

(b) We will provide standard maintenance and repairs in accordance with the Machine's manufacturer's warranty.

(c) Industry Beans' obligations under clause 10(b) will be reduced to the extent that any damage or failure of the Machine is caused or contributed to by: (i) your operation or use of the Machine other than in accordance with the manufacturer's instructions; (ii) your failure to keep the Machine clean; (iii) accident, abuse or misuse; (iv) modifications to or interference with the Machine that have not been authorised by us; or (v) maintenance or repairs to the Machine that have not been performed by us.

12. Recalls

(a) In the unlikely event that any of our products are subject to a product recall, we will post a notice on our Site and will contact you (or the recipient of the product) by the most appropriate means, including by email, SMS, telephone, instant messaging or post.

(b) We will provide you with instructions regarding next steps with respect to returning the products, in accordance with our recall notice.

13. Security checks

(a) To ensure that your credit, debit or charge card is not being used without your consent, we reserve the right to validate name, address and other personal information supplied by you during the sign up process against appropriate third party databases. Industry Beans also reserves the right to perform a credit check. By accepting these Terms, you consent to those checks being made by Industry Beans.

(b) All information Industry Beans collects including any personal information is used and kept in accordance with Industry Beans' Privacy Policy. You can access a copy of our Privacy Policy here: https://industrybeans.com/policies/privacy-policy. Without limiting the foregoing, you acknowledge and agree that we may transfer your personal information to our third party service provider, WordPress. You can review WordPress’s privacy policy here: https://industrybeans.com/policies/privacy-policy.

(c) We may refer fraudulent, abusive, or illegal activity to the relevant authorities and/or suspend or cancel your account if we reasonably suspect that use of your account is contrary to these Terms or contrary to any law.

14. Consumer Law

(a) The Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth) and other similar consumer protection laws and regulations may imply certain rights, consumer guarantees, warranties and remedies relating to our products and the Service which cannot be excluded, restricted, qualified or modified by us (Non-Excludable Rights). Nothing in these Terms excludes or attempts to exclude your Non-Excludable Rights as a consumer under the ACL.

(b) To the maximum extent permitted by law or any statutory consumer guarantee contained in, any applicable law, our liability to you for a breach of these Terms or the ACL will be limited to: (i) offering you a refund for a major failure of our products; or (ii) replacing our products where the product is not of an acceptable quality but the failure does not amount to a major failure. Replacement products will be shipped or refunds given (as applicable) once we receive the faulty product or satisfactory evidence of the faulty product. This does not apply where a problem has arisen with the product because it has been used in breach of these Terms. We do not refund delivery and handling fees, except where we deliver the wrong products to you.

(c) If you are not satisfied with the quality of our products on delivery, please contact us to discuss your options. Where applicable, we will comply with our obligations under the ACL.

(d) To the extent permitted by law, we exclude all warranties and conditions in relation to our products implied by law including those contained in the Goods Act 1958 (Vic) and the equivalent sale of goods legislation in the other states and territories of Australia.

15. Liability

(a) To the maximum extent permitted by law, and any statutory consumer guarantee contained in any applicable law, we exclude liability arising from or in connection with: (i) direct or indirect damages and consequential losses, whether based in contract, tort (including negligence), strict liability or otherwise, suffered as a result of fraudulent credit card use; or (ii) direct or indirect damages and consequential losses, whether based in contract, tort (including negligence), strict liability or otherwise, suffered as a result of your use of the Espresso Club Subscription or any of our products, or any content or information made available through our Website.

(b) You agree to indemnify, defend and hold harmless Industry Beans and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of the Terms, or your violation of any law or the rights of a third party.

16. Warranties

(a) To the maximum extent permitted by law, or any statutory consumer guarantee contained in any applicable law, our Espresso Club Subscription is provided on an 'as is' and 'as available' basis, without any warranties or conditions of any kind either express or implied, including but not limited to implied warranties and conditions of merchantability, fitness for a particular purpose or non-infringement.

(b) Any warranties which are expressly provided by a manufacturer in respect of a Machine are provided by the Manufacturer on their terms which Industry Beans provide to you on a "pass-through" basis only throughout the Term of the Espresso Club Subscription membership. To claim against the warranty: (i) you may raise a claim through Industry Beans or with the manufacturer directly; and (ii) if you raise a claim through Industry Beans, we will provide reasonable assistance in facilitating your claim with the manufacturer.

17. Termination

(a) You may cancel your subscription to the Espresso Club Subscription at any time by giving Industry Beans at least 7 days' prior written notice before the next billing period. If you decide to cancel your Espresso Club Subscription: (i) during the Term: (A) we may also deduct from the Security Deposit, or we may recover from you, any loss, cost or damage that we may suffer as a result of any breach of these Terms by you; (B) at our option, you must arrange for the delivery of the Machine to our closest nominated location, clean and in good order and repair, or allow us to collect it, at your cost; and (C) on our receipt of the Machine, we will deduct from the Security Deposit the cost of cleaning and repairing the Machine to return it to the condition that it was at the time it was provided to you (subject to fair wear and tear), and any other amounts due and owing to Industry Beans, but your cancellation will take effect, and we will stop charging you the Subscription Fee and will return the Security Deposit to you (less any amounts we are entitled to deduct, including the described above), only once you have complied with the previous paragraphs; or (ii) after the Term has expired, the Machine may be purchased from Industry Beans for a $1 transfer fee. If you owe us any money, ownership of the Machine will not transfer to you until that amount is paid to us in full.

(b) If in our sole judgment, you fail, or we suspect that you have failed, to comply with these Terms, we can cancel your Espresso Club Subscription without notice. If we cancel your Espresso Club Subscription: (i) at our option, you must arrange for the delivery of the Machine to our closest nominated location, clean and in good order and repair, or allow us to collect it, at your cost; and (ii) you must pay Industry Beans for all amounts due up to and including the date of termination; (iii) we may deduct from the Security Deposit, or we may recover from you, the cancellation fee as described in clause 15(a), and any loss, cost or damage that we may suffer as a result of any breach of these Terms by you; (iv) we will stop charging you the Subscription Fee, and we will return the Security Deposit to you less any amounts due and owing to us or that we are entitled to deduct, once you have complied with the previous paragraphs.

(d) If your Espresso Club Subscription is cancelled during the Term for whatever reason, you acknowledge that you will not be permitted to start a new Espresso Club Subscription for at least 6 months.

(e) The obligations and liabilities of the parties that arose before the termination date survive the suspension, termination or cancellation of your Espresso Club Subscription for all purposes

17. GST

(a) Terms defined in the A New Tax System (Goods and Services Tax) Act 1999 (Cth) (GST Act) have the same meaning when used in this clause unless expressly stated otherwise.

(b) Except where these Terms specify otherwise, an amount payable by a party under these Terms in respect of a taxable supply by the other party represents the value of the supply (Supply Amount). The recipient of the supply must, in addition to the Supply Amount and at the same time, pay to the supplier the amount of GST imposed by the GST Act payable in respect of the supply. For the avoidance of doubt, the GST amount payable under this clause will be calculated by multiplying the Supply Amount by the prevailing GST rate.

(c) If at any time an adjustment is made between the supplier or any other payer of GST and the relevant taxing authority on account of GST on any supply made or other matter or thing done under or in connection with these Terms by the supplier, a corresponding adjustment must be made as between the supplier and the recipient and any payment required to give effect to the adjustment must be made. The supplier must provide to the recipient an adjustment note relating to the adjustment within 7 days.

18. Entire Agreement

(a) In the event that any provision of these Terms is found to be unlawful, void or unenforceable under any applicable law, the unenforceable portion will be deemed to be severed from these Terms, but that will not affect the validity and enforceability of any of the remaining provisions.

(b) If we fail or delay in the exercise or enforcement of any right or provision of these Terms, that will not amount to a waiver of that or any other right or provision.

(c) These Terms constitute the entire agreement and understanding between you and us and govern your eligibility for and access to the Espresso Club Subscription, and supersede any prior or contemporaneous agreements, communications or proposals, regardless of whether they were oral or written, between you and us (including any prior versions of the Terms).

(d) Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

19. Governing law

These Terms shall be governed by and construed in accordance with the laws of the State of Victoria, Australia.

20. Changes to these Terms

(a) We reserve the right, at our sole discretion, to update, change or replace any part of these Terms or the Espresso Club Subscription by posting updates and changes to our website.

(b) It is your responsibility to check our website periodically for changes. Your continued membership in our Espresso Club Subscription following the posting of any changes to these Terms constitutes acceptance of those changes, which will come into effect when your Espresso Club Subscription renews, unless your Espresso Club Subscription is terminated earlier in accordance with these Terms.

21. Contact information

Questions about these Terms should be sent to us at espresso.club@industrybeans.com. These Terms were last updated on 29 February 2024.