Are there terms and conditions?
There is no minimum, term or contract, but there are terms and conditions, and you can have a read through them
here.
Which machine should I choose?
Our subscription builder tool will take you through a few key questions to determine which machine will be best suited to your needs. You can also contact our team via email or live chat, and we’re happy to help answer any questions that you may have and help you on your way to making delicious coffee at home!
What's in the Welcome Pack?
Everything you need to get started, including your first delivery of coffee + a little extra to season the grinder, a counter-top knockbox (for the Opera), a reusable cup, a welcome letter with all your membership details, and a quick start guide for getting set up.
Why do I need to pay a deposit?
As part of this awesome package, we are shipping you a premium home espresso machine - so hopefully you can understand the need for some security! You will get this back once the initial term is completed.
Do I own the machine?
For the first 12 months we own the coffee machine, however after you have completed your first 12 month membership, it's yours and we will refund your deposit and sign it over to you. If well-cared for, your machine should give you many years more of great espresso!
How often will I be charged for my membership?
Your first payment will process straight after your deposit when you sign up, then charge every week on the same day. If you'd like to change the day of your charge - no problem, just reach out to let us know.
How do I know how much coffee I'll need?
750g of beans will make you just over 2 cups a day, which is the average amount a household of 2-3 coffee drinkers goes through. If, like us, you can happily smash 3-4 cups of coffee a day, you may want to look at 1kg - or, if you're anticipating a lower consumption 500g. The good news is you can change your quantity at any stage throughout your membership (and we'll adjust your fee accordingly) as you get to know your coffee needs better.
Can I pause my subscription?
You can pause your coffee deliveries if you need to (perhaps a holiday?) however your weekly payments cannot be paused. That simply means that at the end of your 12 months your machine will be paid off, and any outstanding deliveries will continue.
What if I don't like the coffee?
We've created a unique blend for home espresso extraction, which will be delivered as part of your subscription. If you'd like to try another blend, we can absolutely make that happen - just reach out to our team and we can advise you of your options.
What happens to my deposit if I leave early?
Your security deposit will be refunded if you choose to return the machine before completion of your 12 month initial term. Conditions are applicable, please refer to our T&C’s for detail
Can I cancel my subscription and give back the machine?
You certainly can. If you’re not happy with the performance of your machine and coffee, you can return with no further obligations. However, if you are happy with it (and we think you will be!) and stay on for a full 12 months, the machine is yours.
Do I need to get my machine serviced?
We will provide you with a support contact for any troubleshooting issues, and of course you will be fully covered by De'Longhi's Manufacturer's Warranty, too. No regular servicing will be required; we'll provide you with tips & advice to keep your machine in perfect working order.
What happens after 12 months?
Once you have reached the end of your 52 week subscription, you’ll have the option to stay in the club and continue receiving coffee every four weeks at a discounted rate, starting from $7 / week, with all your membership benefits and perks. Plus, we’ll transfer over the ownership of your machine over to you!