When will my first order be placed?
Your order will be placed as soon as you purchase your subscription, then continue from there at the frequency of your choosing.
How do I change my coffee order?
If you would like to change your products, weight, quantity or frequency:
How do I pause my subscription?
How do I skip a delivery?
How do I change my delivery schedule?
How can I customise one order without changing my regular subscription?
Why can’t I order a 250g Subscription?
This year we removed the 250g subscription option to encourage our customers to help reduce the food miles our coffee is traveling to get to you. We’re always trying to move our coffee around – from origin, to Fitzroy, to our customers - in the most environmentally conscious way possible. By taking fewer deliveries, you’re part of our journey to becoming as sustainable as possible.
Why can’t I swap products in my subscription?
The swap product function has been disabled from Manage Account, however you can change the products in your subscription by following these steps:
How do I redeem my gift subscription?
If you've been given a gift subscription, then your orders have been paid for already and you can proceed with subscription set up and add your subscription code at checkout.
Can I change the products in my gift subscription?
As a gift subscription is prepaid by the purchaser, we can only swap beans in the subscription for beans of equal or lesser value. If you'd like to swap out a product, you can get in touch with us at firstname.lastname@example.org.
Can I pause or change the frequency of my gift subscription?
Of course! If you need to change up when you are getting your deliveries, we are more than happy to reschedule these for you. You can pause your subscription and resume it at a later date, or change your frequency entirely. To do this, just get in touch with us at email@example.com.
Why won't my discount code work?
If you're receiving the message "Unable to find a valid discount matching the code entered", your order may not meet to discount code requirements. The seasonal discount code for subscribers is only valid on orders over $20, it is not valid for gift subscriptions and office supply.
If you're using a different discount code and are still having trouble, get in touch with the team at firstname.lastname@example.org and they will be able to assist you.
Help - my order didn’t arrive! What do I do?
Don’t fret! You can contact our team at email@example.com and they will be able to check on your order for you.
If you have any issues with your subscription, you can lodge your query with our team at firstname.lastname@example.org. Our team will look into it and get back to you within 24 hours, and if any payment needs to be refunded or changed, rest assured they’ll sort it out.