When will my first order be placed?

Your order will be placed as soon as you purchase your subscription, then continue from there at the frequency of your choosing.

How do I change my coffee order?

If you would like to change your products, weight, quantity or frequency:

  1. Log in to your Industry Beans account.
  2. Choose the product you would like to add to your subscription.
  3. Follow the prompts to set up a subscription for the new product.
  4. Click the ‘My Account’ icon.
  5. Click ‘Manage Subscription’ from the left-hand menu.
  6. Select the Order you would like to change.
  7. From the Manage drop down menu, you can cancel, change quantities and frequency of your order. This will change all upcoming orders.

How do I pause my subscription?

  1. Log in to your Industry Beans account.
  2. Click the ‘My Account’ icon.
  3. Click ‘Manage Subscription’ from the left-hand menu.
  4. Select the Order you would like to change.
  5. From the Manage drop down menu, select Change Upcoming Order Date.
  6. Select the date you would like your subscription to resume delivery. Your subscription will now be paused until the date you have selected for it to resume.

How do I skip a delivery?

  1. Log in to your Industry Beans account.
  2. Click the ‘My Account’ icon.
  3. Click ‘Manage Subscription’ from the left-hand menu.
  4. Select the Order you would like to change.
  5. Select ‘Skip Order’ on any deliveries you don’t want to receive. Your deliveries will resume at the normal frequency after this skipped order.

How do I change my delivery schedule?

  1. Log in to your Industry Beans account.
  2. Click the ‘My Account’ icon.
  3. Click ‘Manage Subscription’ from the left-hand menu.
  4. For the order you would like to change the delivery schedule, select the current frequency (eg. Every 3 Weeks) and update the delivery interval to your new preference. All following deliveries will now be updated to your selected delivery schedule.

How can I customise one order without changing my regular subscription?

  1. Log in to your Industry Beans account.
  2. Click the ‘My Account’ icon.
  3. Click ‘Manage Subscription’ from the left-hand menu.
  4. Select the Order you would like to change.
  5. From the ‘Next Order’ column, find the order you would like changed and select ‘Product Quantities’.
  6. Enter your desired quantity for that delivery and click update. This will update only the order you selected and all other deliveries will follow your set subscriptions quantities.

Why can’t I order a 250g Subscription?

This year we removed the 250g subscription option to encourage our customers to help reduce the food miles our coffee is traveling to get to you. We’re always trying to move our coffee around – from origin, to Fitzroy, to our customers - in the most environmentally conscious way possible. By taking fewer deliveries, you’re part of our journey to becoming as sustainable as possible.

Why can’t I swap products in my subscription?

The swap product function has been disabled from Manage Account, however you can change the products in your subscription by following these steps:

  1. Log in to your Industry Beans account.
  2. Choose the product you would like to add to your subscription.
  3. Follow the prompts to set up a subscription for the new product.
  4. Click the ‘My Account’ icon.
  5. Click ‘Manage Subscription’ from the left-hand menu.
  6. Select the Order you would like to change.
  7. From the Manage drop-down menu, you can cancel, change quantities and frequency of your order. This will change all upcoming orders.

How do I redeem my gift subscription?

If you've been given a gift subscription, then your orders have been paid for already and you can proceed with subscription set up and add your subscription code at checkout. 

Can I change the products in my gift subscription?

As a gift subscription is prepaid by the purchaser, we can only swap beans in the subscription for beans of equal or lesser value. If you'd like to swap out a product, you can get in touch with us at roasting@industrybeans.com.

Can I pause or change the frequency of my gift subscription?

Of course! If you need to change up when you are getting your deliveries, we are more than happy to reschedule these for you. You can pause your subscription and resume it at a later date, or change your frequency entirely. To do this, just get in touch with us at roasting@industrybeans.com.

Why won't my discount code work?

If you're receiving the message "Unable to find a valid discount matching the code entered", your order may not meet to discount code requirements. The seasonal discount code for subscribers is only valid on orders over $20, it is not valid for gift subscriptions and office supply.

If you're using a different discount code and are still having trouble, get in touch with the team at contact@industrybeans.com and they will be able to assist you.

Help - my order didn’t arrive! What do I do?

Don’t fret! You can contact our team at roasting@industrybeans.com and they will be able to check on your order for you.

 

STILL HAVING TROUBLE?

If you have any issues with your subscription, you can lodge your query with our team at roasting@industrybeans.com. Our team will look into it and get back to you within 24 hours, and if any payment needs to be refunded or changed, rest assured they’ll sort it out.